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100% Australian Owned and Operated. est 1998.                                                                                 Call (07) 3800 0117

(07) 3800 0117

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Our Shipping Policy

Free Shipping on orders over $100* within our specified regions

Bitola Lighting and Fans is constantly looking for new ways to offer our customers outstanding value and a great shopping experience. As such, we are currently offering free shipping orders over $100* in the major capital cities and other metro areas. See your shopping cart for a full list of eligible areas. NOTE: We do not ship overseas.


All orders made via our website and ebay store have the option of being sent to you or picked up in-store. All deliveries are carried out by Australia Post or selected Australian Couriers.


*unless the delivery location is in a remote/regional area, or the physical size of your order greatly increase the cost of delivery. This happens very rarely, but in this case you will be contacted immediately via phone call/email after ordering.


When will my online order be shipped?


Providing that the items in your order are in stock and available, all orders are shipped  within 2-3 business days. Most orders are shipped within 1 business day. Once your items are shipped, you will be notified via system generated email with tracking details included.


If any of the items in your order are on backorder/out of stock, you will be immediately notified via phone call/email, and will also be given an updated estimated delivery time.


Are online orders protected by insurance/indemnified?


Bitola Lighting indemnifies all items sent for loss/damage, meaning that as a buyer you can shop with confidence and peace of mind, knowing that you will receive your goods. In the rare instance that your goods are lost in transit/damaged on delivery, Bitola Lighting is equipped to deal with that issue as quickly and efficiently as possible.


How long will it take for my order to arrive?


Once an order has been shipped, customers in QLD, NSW, VIC & SA should expect to receive their order within 3-4 business days. Metro area deliveries are often delivered within 2-3 business days.


WA should allow up to 5-7 business days for order delivery to occur once sent.


Customers in NT, TAS and regional WA should allow between 7-10 business days for delivery to occur.


The above delivery period estimates are on a non-guaranteed basis; deliveries can be delayed by a day or two, please feel free to call us at (07) 3800 0117 or email sales@bitolalighting.com.au if you have any questions or concerns.


Does Bitola Lighting and Fans Ship Overseas?


We ship Australia-wide only- we do not send orders overseas.

Visit our Browns Plains Showroom!

Shop 4/28-48 Browns Plains Rd, Browns Plains, QLD

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